HOW DO I RETURN AN ITEM OR INQUIRY ABOUT RETURNING AN ITEM?
Due to the nature of our products, all sales are final and cannot be exchanged. If you have any questions, please email us at info@scentaura.us
REFUND/REPLACEMENT OF DAMAGED PRODUCTS/PACKAGES:
If you received a package that has suffered any damage during shipment that affected Scentaura’s product quality, you'll need to inform Scentaura’s before 7 calendar days from the delivery date.
To open and file the claim, you'll need to email info@scentaura.us the following (no claims will be processed unless this documentation is submitted):
- Picture or video of the damaged item(s).
- Picture of the shipping box the products were delivered in.
- Picture of the shipping label on the shipping box.
Scentaura is unable to process a claim of a product damaged during transportation after 7 calendar days from the delivery date.
If you discard the products and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund/replacement. Products that have less than half of the liquid left inside are not eligible for a replacement or a refund.
Damaged products purchased through third-party retailers must be claimed directly to the third-party retailer. We are unable to process claims of damaged products that haven’t been ordered directly through SCENTAURA.us
REFUND/REPLACEMENT OF ORDERS SHIPPED TO A FORWARDER OR THAT HAVE LEFT THE USA
Orders shipped to a forwarder or that have left the USA, will not be granted any replacement or refund upon inspection of the items. Is the customer's responsibility to inspect the products upon arrival at the shipping address inputted during checkout within 7 business days from the delivery date.
